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Senior IT Support Engineer

ARA is a unique SME with a passionate workforce of engineering and aerodynamic professionals. We are a leading specialist in aerodynamic research providing complementary services and solutions to international aerospace and defence clients. Our clients include Saab, Bombardier, Boeing, Turkish Aerospace, Lockheed Martin, Airbus, Comac and BAE Systems.

We have an opportunity to recruit an ambitious and motivated Senior IT Support Engineer to work as part of a determined and professional team, providing support to the overall IT services team.

The ideal candidate will be someone who can be responsible for the day-to-day support of IT infrastructure and software as well as maintaining networks including remote services and remote access. You will be someone who is focused on IT security and have excellent communication and customer service skills.

Main responsibilities:

  • Ensuring the availability of IT services and resources.
  • Supporting ARA remote users and remote services. Setting up, maintaining and documenting VPN and FTP links when requested.
  • Supporting and maintaining Windows and Linux systems.
  • Maintaining the developing of the ARA HPC environment.
  • Supporting and maintaining network and mobile device security and access to appropriate resources.
  • Monitoring of file and folder access application and firewalls and reporting concerns to the IT Manager.
  • Monitoring the effectiveness of incident management and making recommendations for improvement and driving the efficiency and effectiveness of the incident management process.
  • Helping to design services and applications with the IT Manager, ensuring that they meet the requirements of ARA.
  • Documenting and establishing the final release configuration of services and applications, including updates to service and applications. Building the release; testing it and updating documentation.
  • Establishing and reporting outstanding known errors and workarounds and recommending permanent resolutions to issues and problems.
  • Providing input to support change authorisation for check-in of the release.
  • Ensure all work requests are logged in the IT management information system (MIS)
  • Coach and develop other members of the IT services team in relation to IT issues and solutions.
  • Comply with the Health and Safety procedures and quality standards.
  • Carry out any other duties which may be required in order to facilitate the efficient and effective running of the department as requested by the IT Manager. 
  • Member of the IT on call team.
  • Working outside normal working hours may be required occasionally.

Essential Skills and Qualifications:

  •  Bachelor's Degree in IT (or related subject)
  •  Minimum A Level education and/or HND with extensive working experience.
  •  Experience of VMWare; Firewalls configuration and monitoring.
  •  Strong experience of Microsoft server.
  •  Experience of IT service support.
  •  Strong Linux server and applications knowledge and experience.
  •  Network management.
  •  Experience in supporting HPC environments.
Desirable skills and Qualifications:
  •  ITIL Foundation certification.
  •  Microsoft certification in Windows servers MCSA.
  •  Knowledge of IT security environments and standards.
  •  IT security experience in the defence sector.
If you think you are the person we are looking for, please send your CV with a covering letter to detailing your current salary, your suitability for this role as well as confirming your nationality and your eligibility to work in the UK.
The successful candidate must satisfy security clearance requirements – including the last 5 years continual UK residency.

This is an exciting opportunity for the right person to be part of a successful and professional team operating in a world-class facility.
Aircraft Research Association Ltd is proud to be an Equal Opportunities Employer. We recognise the value in an inclusive and diverse workforce and we welcome applications form all suitably qualified people.