QMS Framework

'Quality is the responsibility of all', is a principle upheld by ARA.  Of course there is also a structure underpinning this ethos, in the form of meetings, audits and documentation:-

Company Quality Board Meetings - These are biannual meetings attended by the Chief Executive, the Senior Management Team and the Head of Quality Assurance.  The purpose of these meetings is to review the QMS on a regular basis, and to discuss opportunities for QMS improvement, which will then be fed back into the loop for continual improvement.

Departmental Quality Group Meetings - These are attended by the Head of Department and representatives from the various sections within the department.  The purpose of these meetings is to discuss any quality related problems, progress QMS actions and discuss suggestions for improvement.

Internal Auditors' Review Meetings - Internal Auditors meet to discuss how the audit programme is progressing, comment upon any relevant feedback from audits and review the auditing procedure and any relevant documentation. 

Internal Audits - ARA supports a full time Quality Representative (Head of Quality Assurance), and a team of voluntary part-time Internal Auditors.  All Internal Auditors receive professional Internal Audit training.  In addition the Audit Team are supported by a designated team of Technical Advisers.