Quality at ARA

CONTENTS

• Change is a Constant
  
• Customer Focus
  
• Customer Feedback - Customer Satisfaction Surveys
  
• QMS Framework
  
• QMS Processes and Procedures
  
• QMS Action Reports
  
• Quality Standard
  
• Third Party Auditors

'Change is a Constant' - 'Continual Improvement is Vital'

Life in the 21st Century moves at a frenetic pace, and the Aero Industry is no exception.  ARA recognises the need to react quickly to the changing requirements of our customers, and with the aid of our Quality Management System we are keen and ready to rise to the challenge. 

Customer Focus

Customer satisfaction is the purpose, goal and driving force behind ARA's Quality Management System (QMS).  ARA acknowledges that our customers' perception of our performance is critical to our success, and we greatly appreciate feedback from our customers. 

Customer Feedback - Customer Satisfaction Surveys

We provide our customers with 'Customer Satisfaction Surveys (CSS) to ascertain just how well we are meeting our customers' requirements and expectations.  Customers are encouraged to provide a candid 'warts and all' response, and also any suggestions for improvements or future requirements.  The feedback from our CSSs is a very important part of our Quality Management System; it is assessed and utilised to assist us in providing the best service possible for our customers.